Hire Controller

Our client is looking for a Hire Desk Coordinator to join their growing team.

If you're highly organised, thrive in a fast-paced environment and enjoy balancing administration with customer service, this could be the ideal opportunity. You'll play a key role in ensuring equipment hire requests are managed efficiently from enquiry through to collection and return, while working closely with multiple departments to deliver an outstanding customer experience.

The Role

As the central point of contact for all hire enquiries, you'll oversee the day-to-day running of the hire desk, ensuring bookings are processed accurately and equipment is available when customers need it.

Your responsibilities will include:

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• Managing equipment hire enquiries and confirming availability.
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• Coordinating bookings, collections, deliveries and returns.
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• Producing hire agreements, quotations, invoices and supporting documentation.
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• Maintaining accurate records within the hire management system.
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• Monitoring equipment availability and highlighting servicing or maintenance requirements.
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• Working closely with the technical, logistics and project teams to ensure equipment is prepared and ready for hire.
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• Providing a professional and responsive service to customers via telephone and email.
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• Recording returned equipment and reporting any shortages or damage.
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• Assisting with stock control and supporting future equipment purchasing requirements.
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• Identifying opportunities to improve processes and help enhance the efficiency of the hire function.
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About You

We're looking for someone who enjoys working in a busy operational environment and has excellent attention to detail.

You'll ideally have:

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• Previous experience working within a hire desk, equipment rental, logistics or event support environment.
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• Strong administration and order processing skills.
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• Excellent organisational skills with the ability to manage multiple priorities.
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• Outstanding communication skills and confidence building relationships with customers and colleagues.
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• A methodical approach with a keen eye for accuracy.
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• Good knowledge of Microsoft Office, particularly Excel.
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• Experience using rental, stock management or inventory systems would be advantageous.
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• An understanding of the AV, technical equipment or events industry would be beneficial but is not essential.
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• A proactive, customer-focused attitude with the ability to solve problems and use your own initiative.
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• The flexibility to support the business during busy periods.
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Experience & Qualifications

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• A Levels (or equivalent) are preferred, although relevant experience will be considered equally.
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Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.