Customer Service Representative

Full-time

Description

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

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• Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
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• Writes contracts , process reservations, and assigns equipment
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• Quotes rental rates during the phone conversation (one call resolution).
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• Product expert and consultant to the customers
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• Handles small equipment sales for walk-in customers.
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• Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
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• Establish and maintain a professional relationship with all customers(External and Internal)
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• Accountable for managing the equipment rental guidelines and policies.
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• The ability and internal desire to learn and pursue self-improvement
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• Support and act as liaison to the outside sales force.
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• The ability to work independently in a fast-paced environment.
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• Performs other duties as assigned.
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Skills:

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• Exceptional phone skills, customer service skills and common sense.
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• The ability to calculate figures; such as discounts, interest, and percentages.
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• Excel in a fast paced, highly urgent environment
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• Ability to think on your feet, and natural inclination to go the extra mile to help the customer
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• The ability to close the sale.
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• Accumatica or other ERP system knowledge a plus
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Experience/Education:

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• High School Diploma or equivalent.
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• 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
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• Highly competent computer and keyboarding skills (Microsoft Office)
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• The desire to learn new equipment and do on-line learning.
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• Strong verbal communication skills.
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• Prior experience of working with a variety of construction equipment a plus.
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• Verifiable references and a work history
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Physical Demands:

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• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
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• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
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Salary Description
\n $18.00 - $22.00 per hour