Office Administrator

Express Delivery Associates is a leader in the logistics industry providing final mile delivery services and we continue to grow thanks to the experience and excellent customer service of our staff.

Position Summary:

The Logistics Office Administrator is responsible for coordinating daily driver schedules, managing delivery routes, and ensuring timely, accurate communication between drivers, customers, and internal teams. This role plays a critical part in maintaining operational efficiency, resolving delivery issues, and ensuring compliance with company and regulatory requirements.

(Logistics Dispatch Office Administration Preferred)

Key Responsibilities:

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• Schedule, assign, and monitor daily delivery routes for drivers to ensure timely and accurate deliveries.
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• Serve as the primary point of contact for drivers, addressing questions, route changes, and delivery updates.
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• Communicate proactively with customers regarding delivery status, delays, or special instructions.
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• Maintain accurate dispatch logs, driver records, and delivery documentation in company systems.
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• Coordinate with warehouse staff to ensure orders are staged and ready for dispatch.
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• Monitor GPS tracking systems to ensure efficient route management and compliance with driving hours.
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• Address and resolve operational issues quickly to minimize disruptions.
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• Assist in onboarding new drivers, including providing route training and ensuring completion of necessary forms.
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• Support compliance with DOT and safety regulations by maintaining accurate records and reporting requirements.
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• Prepare and submit operational reports to management as required.
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Requirements

Qualifications:

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• High school diploma or equivalent
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• Previous experience in dispatch, logistics, or transportation administration required.
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• Strong organizational and multitasking skills with attention to detail.
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• Excellent communication and problem-solving abilities.
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• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and dispatch/logistics software.
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• Ability to work effectively in a fast-paced, high-pressure environment.
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• Knowledge of DOT regulations and transportation compliance is a plus.
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Work Environment:

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• Office-based role with frequent communication with drivers, customers, and warehouse staff.
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• May require occasional overtime or weekend work to meet operational needs.
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Physical Requirements:

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• Ability to sit and work at a computer for extended periods.
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• Light lifting of office materials and supplies may be required.
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Office Administrator benefits include the following.

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• Excellent base wage
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• Insurance available 1st of month after 30 days; Retirement plan available 1st of month after 90 days; Retirement match provided after 1 year
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• Affordable Medical, Dental and Vision Insurance.
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• Company provided life insurance and additional voluntary life insurance available.
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• Company provided short- and long-term disability.
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• Excellent 401k match of 100% on first 3% then 50% on next 2%
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