Office Administrator

Position Overview:

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals.

Summary of Responsibilities:

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• Required to be in the office five days a week 8am to 5pm
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Is punctual and arrives at work on time (8am)

Answers and transfer calls on a multi-line phone system

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• Accepts deliveries, sorts mail, and maintains phone lists
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• Handles sensitive and/or confidential documents and information
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• Communicates with the manager and customers on job or deadline issues
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• Establishes a positive image to both internal and external customers while delivering superior customer service
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• Provides administrative support to the Sales Team and Operations Department
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• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
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• Professionally handles and efficiently routes incoming calls and walk in customers
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• Assists with customer requests and serves as a resource
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• Provides internal support to sales team and operations teams
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• Facilitates the execution of timely customer payables and monthly closes
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• Prints other USM location breakdowns
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• Demonstrates timely execution of accurate customer data input and reports
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• Operates with integrity and confidentiality while upholding ethical standards of the organization
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• Develops accounting-based solutions while implementing new systems, procedures, and internal programs
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• Sends requested information to customers using established templates
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• Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant
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• Organizes monthly payables and forwards them to the Accounting Department
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• Handles customer inquiries
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• Performs customer account setup / database maintenance
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• Executes purchase contract creation / maintenance
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• Expedites customer load breakdown to provide timely information or payment
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• Executes material breakdown & customer pricing input
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• Must demonstrate competency in all aspects of the job and company objectives
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• Demonstrate understanding of company policies, rules and training
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• Other duties as assigned
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Desired Characteristics:

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• Bilingual (English and Spanish)
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• High School Diploma and previous similar position and/or industry experience
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• Standard MS Office software usage (Outlook, Excel, Word)
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• Ability to work in a fast-paced environment, managing multiple priorities
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• Ability to perform accurate data entry
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• Excellent written and verbal communication skills
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• Highly organized
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• Experience with industry software preferred, especially knowledge of Shared Logic
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• Candidate must pass a pre-employment physical, background and credit check.
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• Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation
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Minimum Safety Training Requirements:

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• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
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• US-SOP-01 United in Safety Manual
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• US-F11 QEH&S Policy
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• US-SOP-03 Team Member Handbook
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