Customer Service Representative (Napa)

Clerical Temp to Hire

Duties:

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• Demonstrate a strong understanding of the various services offered by the company across residential, commercial, and industrial sectors, including customer-related databases.
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• Serve as the main point of contact to address and resolve customer inquiries, complaints, and order requests promptly, accurately, and professionally.
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• Conduct follow-up calls with customers to ensure their inquiries, complaints, and orders are handled thoroughly, leading to customer satisfaction.
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• Inform both current and potential customers about the full range of services provided by the company.
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• Create and maintain up-to-date and accurate customer profile records for all residential and commercial interactions.
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• Analyze daily CSR activity reports and spreadsheets to identify potential errors in customer accounts and billing, ensuring corrections are made before any impact on the customer.
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• Consistently meet daily accuracy targets while managing a high volume of 60-120 inbound calls, along with handling multiple tasks each day.
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• Assist walk-in customers at the front counter, process payments, and address service requests following CSC standards, including handling all daily A/R spreadsheets and documentation.
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• Maintain a knowledgeable, positive, and professional demeanor that inspires customer confidence and reflects the company's desired image.
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25.00

Qualifications

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• High school diploma
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• 1 year of related work history
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