Customer Service - Hourly - Customer Service Rep

Description
\n The Special Markets Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.
\n Responsibilities:

Input customer orders received via phone, email, EDI, and customer portals
\n Communicate delivery schedules and shipments with customers via EDI, email, and phone calls
\n Provide commercial invoice and export documentation for customer requirements crossing international borders
\n Interface with production planners in achieving on-time customer delivery by communicating new and upcoming customer requirements
\n Analyze customer delivery ratings and scorecards
\n Process RGA, credit, debits, and denials
\n Manage customer orders for direct ship program
\n Facilitate expedites with the DC
\n Maintain heavy email flow

\n Qualifications/Skills/ Requirements:
\n

Minimum 2 years’ experience in Customer Service

Proficient in PC business applications such as MS Office. Word and Excel experience is required.
\n Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
\n Strong written and verbal communication skills are required
\n Candidate must be team oriented with a stellar attendance record.
\n Self-motivated individual willing and able to take initiative as well as work in team environment
\n Ability to multi-task and perform tasks which are highly analytical in nature
\n Knowledge of MRP systems preferred
\n High degree of accuracy with numerical data entry
\n Experience with EDI based systems is a plus
\n Bachelor’s degree a plus

\n Direct Reports
\n
\n This position does not supervise other employees
\n
\n
\n EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)