HSC Office and Admin Wrkr

A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.

\n
• Answers incoming patient calls promptly and professionally, providing exceptional patient service. \n
  \n
  • assesses needs
  \n
  • schedule appointments
  \n
  • document messages
  \n
  • route calls appropriately
  \n
\n
• Creates and maintains accurate patient charts \n
  \n
  • updates demographic
  \n
  • insurance information
  \n
  • ensures timely documentation within the EMR system
  \n
\n
• Verifies insurance eligibility through third-party websites and company systems
\n
• Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow
\n
• Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information
\n
• Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism
\n

\n
• High school diploma or GED
\n
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
\n