Customer Service Specialist

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations.

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.

Key Responsibilities:

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• Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
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• Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
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• Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
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• Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
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• Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
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• Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
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• Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
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• Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.
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Qualifications

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• Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
  
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• Experience: Previous experience in customer care, preferably within an engineering or technical environment.
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Skills:

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficient in Microsoft Office Suite and customer relationship management (CRM) software

- Ability to understand and convey technical information

- Problem-solving skills with a proactive attitude

Why Join Us?

- Competitive salary and benefits package

- Opportunity to work with a dynamic and innovative team

- Professional development and growth opportunities

- Supportive and collaborative work environment

This position is also open to candidates in Jacksonville Florida, Denver Colorado & Las Vegas Nevada.

Job Type: '

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• Full-time
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Pay rate:

$16 - $25 per hour

Expected hours:

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• 40 per week
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Benefits:

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• 401(k)
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• Dental insurance
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• Health insurance
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• Life insurance
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• Vision insurance
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• Paid time off (PTO)
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Experience level:

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• 2 years
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Shift:

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• 8 hours
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• Day shift
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Weekly day range:

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• Monday to Friday
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Work setting:

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• Remote
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Package Details

Health Insurance
\n Paid Time Off