Customer Service Rep

Core Focus:

The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.

Role and Responsibilities:

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• Managing customer accounts
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• Handling a large number of phone calls
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• Maintaining relationships with carriers and customers
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• Scheduling shipments
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• Providing input and completing freight bills
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• Assisting with communication with carriers when issues arise
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• Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
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• Documenting special service requirements of customers and warehouses
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• Managing unplanned accessorial charge issues related to the customer and related warehouses
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• Representing the customer when working with contracted carriers
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• Tracking on time pickups and deliveries
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• Entering loads and appointments in the WMS
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• Setting pick up and delivery appointments with warehouses
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• Tracking loads and monitoring delivery
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• Scheduling appointments
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• Notifying customers of any issues, excess charge, and excess charge billing
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Required Experience

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• A high school diploma
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• 1-2 years of customer service experience
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• Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
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• Ability to calculate in all units of measure
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• Ability to apply common sense understanding to instructions
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• Ability to deal with problems involving several concrete variables
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Preferred Skills:

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• Strong customer service skills and ability to engage with the customer.
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• Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
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• Data entry and analysis. Excellent attention to detail.
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• Strong judgment and decision-making skills.
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• Ability to multi-task and be adaptable to change.
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• Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.
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Location:

8 hour shift

Monday – Friday

7:00AM – 4:00PM