Customer Service Specialist

Customer Service Specialist
Pay Rate: $17.00 per hour
Location: Remote
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About the Role
\n We are seeking a Customer Service Specialist who is passionate about delivering exceptional customer experiences. This role is ideal for a detail-oriented professional who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping clients find solutions quickly and professionally.
\n You will be the front line of communication between our clients, customers, and internal teams, playing a critical role in maintaining trust, accuracy, and service excellence.
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What You’ll Do

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• Handle inbound and outbound calls, chats, and emails with professionalism and empathy
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• Resolve customer inquiries and troubleshoot basic issues efficiently
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• Process orders and credit card payments securely and accurately
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• Follow up on orders and send timely updates to internal research teams
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• Maintain clear, accurate records in internal systems
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• Add and manage corporate users’ accounts as needed
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• Ensure compliance with data security and confidentiality standards (especially with sensitive personal information)
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• Consistently meet or exceed service level agreements (SLAs)
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What We’re Looking For
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Required Qualifications

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• High School diploma or GED
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• Strong computer and multitasking skills
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• Excellent written and verbal communication abilities
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• Ability to manage deadlines and prioritize tasks effectively
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Preferred Qualifications

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• Experience in customer service, call center, or administrative support
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• Background in background investigations or compliance-related work
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• FCRA Certification (or willingness to obtain)
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Key Skills for Success

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• Exceptional attention to detail and accuracy
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• Strong active listening and problem-solving abilities
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• Ability to work independently and collaboratively
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• High level of professionalism, discretion, and integrity
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Work Environment

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• Hybrid/Remote eligible position with a private, secure home workstation
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• Reliable high-speed internet via Ethernet connection required
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• Must be able to work in a quiet, professional setting
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• If working from office: located in an indoor, climate-controlled environment
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Why Join Us?
\n We offer a collaborative, supportive workplace where your work truly matters. You will have the opportunity to grow your career while making a meaningful impact on the clients and communities we serve.