Account Manager

Account Manager

Access One is a business technology services and telecommunications provider founded in 1993. We deliver seamless, scalable solutions that evolve alongside our clients’ businesses. Our custom-tailored offerings can be deployed modularly or as a complete end-to-end solution, covering business phones, unified communications, managed IT services, cybersecurity, security systems, and cloud-based technologies.
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Position Overview
\n The Account Manager is responsible for owning and growing a defined book of business by delivering exceptional client experience, driving contract renewals, and identifying expansion opportunities. This role manages approximately 100 client accounts totaling ~$4M in annual recurring revenue (ARR).

Key Responsibilities

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• Build and maintain strong client relationships while serving as a trusted advisor and advocate
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• Execute contract renewals with a target of less than 5% revenue write-down on base renewals
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• Target 15% annual growth across assigned book of business through up/cross-selling
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• Serve as the primary point of contact for pricing, service changes, and issue resolution
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• Conduct quarterly client-facing business reviews (QBRs)
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• Coordinate with internal teams to ensure a best-in-class client experience
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• Perform client site visits as needed
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• Stay informed on product offerings and recommend solutions aligned to client needs
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Book of Business

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• Approximately 100 accounts across multiple industries
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• Approximately $4M in total ARR
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Compensation

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• Base Salary: $80,000 – $100,000 (commensurate with experience)
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• Unlimited commission structure: ~1% of Total Contract Value (TCV) for renewals and ~4% of TCV for new/cross-sell opportunities
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• Commissions are paid on Total Contract Value at the time of first billing, allowing for accelerated earnings
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Qualifications

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• 2–4 years of experience in account management, client success, or relationship management
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• Experience in a quota-bearing role with demonstrated success meeting or exceeding revenue targets
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• Experience at a Managed IT Services Provider (MSP) strongly preferred
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• Ability to manage both business and technical conversations with clients
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• Strong organizational and time management skills
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• Excellent communication and relationship-building abilities
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• Ability to manage a high-volume book of business in a fast-paced environment
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• Bachelor’s degree preferred or equivalent experience
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Why Access One

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• Opportunities to grow your career and expand your expertise
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• Continuous learning and professional development
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• Advancement opportunities based on consistent performance
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• Exposure to a broad portfolio of telecom and managed IT solutions
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Benefits

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• Comprehensive health, dental, and vision coverage
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• 401(k) with company match
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• Generous PTO and flexible work environment
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• Engaging company events supporting work-life balance
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• Volunteer and donation opportunities to support the community
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Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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