Customer Service Rep/Administrative

Job detailsSalary$17 - $19 an hourJob TypeFull-time
\n Full Job Description

We are seeking a versatile and dedicated Customer Service Rep/Administrative Assistant for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required.

Key Responsibilities:

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• Respond to Amazon customer service messages promptly and professionally.
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• Process customer refunds efficiently.
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• Learn and manage the process of customer returns.
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• Run daily reports and follow up on any action items.
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• Review invoices and potentially learn to process deposits.
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• Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges.
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• Perform general office duties, such as managing phone calls, emails, and correspondence.
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• Organize and schedule appointments, meetings, and conferences.
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• Maintain and update office records, databases, and filing systems.
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• Prepare reports, presentations, and documents as needed.
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Skills/Qualifications:

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• High school diploma or equivalent; further education or certifications in administration or customer service is a plus.
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• Previous experience in a customer service or administrative role is preferred.
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• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
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• Strong communication skills, both written and verbal.
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• Bilingual English/Spanish is a plus.
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• Excellent organizational skills and attention to detail.
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• Ability to multitask and manage time effectively.
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• Positive attitude and a proactive approach to problem-solving.
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• Willingness to learn new skills and take on different tasks as required.
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