Customer Service Representative

Temp

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Now hiring 2 Customer Service Representatives - Great Opportunity for Advancement!

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A Customer Service Representative is needed to assist utility customers with requests ranging from general account and balance information, taking check by phone and/or credit card payments, completing move-in/move-out applications and other forms, resolving billing issues and other daily tasks as needed. Candidates must have strong customer service representative experience, ability to stay in one job for a stable period of time, and inbound calling experience.

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Updated Resume is Required

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Location: Woodbury, MN

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Compensation: $15.50-$16.50 DOE.

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2 Full Time Hour Positions:

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7:30 AM - 4 PM (Monday - Friday)

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11 AM - 7:30 PM (Monday - Friday)

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Temp-to-Hire

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What you will do in this job:

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o Professionally and courteously answer telephone calls that come into our toll-free number from municipal, county and private utilities nationwide – responding to approx. 60 calls per day.

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o Provide excellent customer service – to a wide demographic, throughout the United States.

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o Use provided tools to clearly answer questions and accurately process requests.

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o Properly note all customers’ accounts.

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o Take credit card and check payments over the phone.

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o Process incoming mail and prepare payments for posting.

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What we will expect from you:

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o To be extremely dependable - attendance and punctuality are critical!

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o To possess excellent verbal communication and professional telephone skills.

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o The ability to listen and retain information.

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o To possess strong attention to detail as well as analytical skills.

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o To possess legible handwriting needed for completing a variety of forms.

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o To exhibit a positive, team-centered attitude.

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Preferred skills for this job:

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o Prior experience in an inbound Call Center environment.

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o The ability to accurately update customer information in a timely manner.

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o The ability to multitask.

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What you can expect from us:

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o Comprehensive training.

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o Side-by-side continued education.

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o A friendly, team-oriented work environment.

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o The opportunity for advancement within this family owned/operated business.