Collision Shop Customer Service Representative

Description

About Us

At Bob Johnson Toyota Collision Shop, we’re proud to be part of the Bob Johnson Auto Group — one of the fastest-growing and most customer-focused automotive groups in New York State. Our team is committed to delivering top-quality repairs, exceptional service, and a seamless customer experience every time.

Position Overview

We are seeking an energetic, reliable, and detail-oriented Customer Service Representative (CSR) to join our Collision Shop team. The ideal candidate will be highly organized, able to multitask in a fast-paced environment, and comfortable handling payments, scheduling repairs, and communicating effectively with customers, technicians, and insurance partners.

Responsibilities

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• Greet customers in person and by phone, providing exceptional service and professionalism.
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• Answer and manage incoming calls, schedule appointments and update repair statuses.
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• Handle customer payments, invoices, and insurance documentation accurately.
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• Maintain repair order files and ensure all documentation is complete and compliant.
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• Communicate with insurance companies and adjusters regarding claims and repair estimates.
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• Coordinate with technicians and estimators to ensure timely workflow and repair updates.
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• Maintain a clean, organized, and professional front-desk environment.
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• Support other administrative and service functions as needed.
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Benefits

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• Competitive hourly wage and performance incentives.
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• Health, dental, and vision insurance.
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• Life, Short Term & Long Term Disability, and Accident insurance.
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• Paid time off and holidays.
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• 401(k) with company match.
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• Opportunities for advancement within the Bob Johnson Auto Group.
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Qualifications

Qualifications

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• Previous experience in customer service or automotive service/collision preferred.
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• Strong multitasking and organizational skills with attention to detail.
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• Excellent communication and problem-solving abilities.
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• Proficient in basic computer skills (Microsoft Office experience a plus).
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• Comfortable handling cash and credit card transactions.
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• Professional appearance and positive attitude
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