Customer Service Rep

Temp

Requirements:

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• Some Import/Export Knowledge
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• Manage large amounts of incoming calls
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• Generate sales leads
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• Identify and assess customers’ needs to achieve satisfaction
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• Build sustainable relationships and trust with customer accounts through open and interactive communication
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• Provide accurate, valid and complete information by using the right methods/tools
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• Meet personal/customer service team sales targets and call handling quotas
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• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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• Keep records of customer interactions, process customer accounts and file documents
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• Follow communication procedures, guidelines and policies
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• Take the extra mile to engage customers
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