Software Support Engineer

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions.

Essential duties and responsibilities

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• Trouble shoot field issues to reproduce and when possible, identify the root cause
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• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
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• Provide clear and timely communication to keep all relevant parties informed
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• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
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• Lead internal and customer-facing calls as needed
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Requirement / Qualifications

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• BS/MS degree in Computer Science or a related subject or equivalent experience
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• Good oral and written communication, and interpersonal skills
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• Ability to adapt, multi-task, and manage changing priorities
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• Self-motivated, ability to learn and apply new skills quickly
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Desired knowledge and skills

A candidate with any of the following will be at an advantage:

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• Knowledge of the data center domain and DCIM tools
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• Working experience with Linux based environments (RHEL/Rocky preferred)
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• Java, ANSI SQL, and general programming skills
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• Experienced in using PostgreSQL, Jira, or GitHub
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• Experience with virtualization (e.g., VMware, Nutanix, docker)
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• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)
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Why Sunbird

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• We are all about delighting our clients and live/breathe the end client/user experience
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• We believe in collaboration, teamwork, creativity and taking initiative
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Interested?

Read on for additional details about this opportunity to join our amazing team!

- What is DCIM Software: www.sunbirddcim.com/what-dcim
\n - What are customers saying about Sunbird: www.sunbirddcim.com/reviews
\n - Why work at Sunbird: www.sunbirddcim.com/careers