Customer Support Specialist (Contract)

We're seeking a customer focused Customer Support Specialist to join a fast-growing technology company. In this role, you will help customers navigate complex questions, resolve issues, and deliver a high-quality support experience. You'll investigate problems, collaborate with cross-functional teams, and identify opportunities to improve processes and the overall customer experience. This position is ideal for someone who enjoys solving problems, helping others, and thriving in a collaborative, fast-paced environment.

Responsibilities

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  Respond to customer inquiries through email and other support channels in a timely and professional manner.

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  Own customer issues from initial contact through resolution, providing accurate and solution-oriented support.

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  Investigate complex customer questions and collaborate with internal teams to resolve issues.

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  Escalate product or system issues when appropriate and ensure timely follow-up.

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  Identify recurring issues and recommend improvements to support processes and documentation.

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  Document customer interactions thoroughly and maintain accurate records.

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  Monitor assigned work queues and prioritize tasks to meet service-level expectations.

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  Maintain a high level of accuracy while managing multiple priorities in a fast-paced environment.

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  Learn new systems and processes quickly as business needs evolve.

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Required Qualifications

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  Bachelor's degree preferred or equivalent professional experience.

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  1–4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.

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  Excellent written and verbal communication skills with the ability to explain complex information clearly.

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  Strong attention to detail and organizational skills.

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  Comfortable working across multiple systems simultaneously.

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  Ability to manage competing priorities while meeting quality and productivity expectations.

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  Strong problem-solving skills with the ability to work independently.

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  Self-motivated with a positive attitude and willingness to learn.

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Preferred Experience

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  Experience supporting customers in healthcare, health technology, insurance, fintech, SaaS, or another fast-paced service environment.

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  Experience using CRM, ticketing, or case management systems.

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  Experience documenting customer interactions and maintaining accurate records.

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  Experience identifying trends and recommending process improvements.

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  Bilingual (English/Spanish) is a plus.

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  Comfortable learning new software and adapting to evolving processes.

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