Customer Service Specialist

Location: New Rochelle, NY
\n Hours: Full time 35 hours a week 8:30-4:30 Monday through Thursday, alternating Friday 8:30-5pm and Saturday 9-5pm
\n Pay: $19 hourly
\n
\n OVERVIEW OF PRIMARY RESPONSIBILITES:
\n In this role you will:

Be customer focused, able to multi-task in a high volume community counseling center
\n Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
\n Answering phones, directing calls and taking messages
\n Scanning to electronic healthcare record, copying, filing, and archiving charts
\n Submitting emails
\n Perform other duties as assigned

QUALIFICATIONS:
\n The ideal candidate will:

Have a minimum 1 year in a clerical support role
\n Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
\n Possess excellent communication, customer service, and organizational skills
\n Bilingual English and Spanish speaking a plus

PRIMARY FUNCTIONS:

Answering Calls
\n Emailing
\n Faxing
\n Co-Pay collection
\n Mail Processing
\n Appointment Scheduling
\n Registration of new clients

\n ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

Assignments may be determined at a future date

\n QUALIFICATIONS AND ATTRIBUTES:
\n The ideal candidate will:

Have a minimum 1 year in a clerical support role
\n Have computer skills and experience working with electronic health records
\n Possess excellent communication, customer service, and organizational skills
\n Bilingual English and Spanish speaking a plus

\n EDUCATION AND EXPERIENCE:

High School Diploma or GED

PHYSICAL CHARACTERISTICS:

Must be capable to sit or stand in front of a computer for long-periods of time
\n Able to work in open space floor plan
\n Must be capable to move throughout work day and follow people served throughout community
\n Work alongside co-workers within 3 feet
\n Must be able to move in tight spaces
\n Occasional lifting of > _25+ pounds

\n IND2024