Project Manager

At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences. We are seeking a dynamic, collaborative Project Manager with consulting experience to advise, plan, and lead project teams to implement and sustain a variety of cloud solutions for CRM and Contact Centers. Projects may range from complex initiatives tied to a specific business unit or enterprise-wide projects. Ideally, we are looking for analytical, organized multitaskers with strong business acumen and knowledge of consulting practices.

Role and Responsibilities

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• Develop and manage comprehensive project plans outlining tasks, timelines, dependencies, and key deliverables.
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• Engage with cross-functional stakeholders within the IT/SaaS sector to ensure alignment and seamless execution.
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• Manage Scope of Work (SOW) effectively, ensuring deliverables are completed on time, within budget, and aligned with client expectations.
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• Lead Agile/Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
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• Implement a hybrid approach by leveraging Agile, Scrum, Kanban, and Waterfall methodologies, as needed.
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• Maintain project tracking in Jira ensuring all stories have descriptions, acceptance criteria, and estimates. Asana or ClickUp experience a plus.
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• Oversee resource allocation, timesheet approvals, and workload balancing in Polaris.
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• Monitor project risks, maintain a risk log, and proactively mitigate potential issues before they escalate.
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• Establish clear stakeholder communication, including project updates, status reports, and expectation management.
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• Collaborate closely with development, design, and implementation teams to understand project details (both functional and technical). You don’t need to code but must understand the project and its deliverables.
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• Ensure adherence to SDLC and DevOps best practices, with an ability to navigate technical project delivery.
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• Foster a consultative approach, understanding client needs, articulating solutions, and guiding teams toward successful outcomes.
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• Handle multiple projects simultaneously, maintaining efficiency, organization, and prioritization of tasks.
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• Adapt project management methodologies based on project requirements and business objectives.
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What makes a Project Manager successful at SPAR:

Project Execution & Agility

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• Apply PMBoK principles to manage project lifecycle effectively.
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• Track scope, hours, priorities, and resource allocation.
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• Ensure transparent communication and expectation management with stakeholders.
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• Seamlessly transition between Scrum Master and Project Manager roles.
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• Guide Agile maturity while integrating traditional project management methods.
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• Adapt frameworks (Scrum, Kanban, Waterfall) based on project needs.
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Technical Acumen & Consulting Expertise

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• Understand SDLC and DevOps processes to align technical solutions with business goals.
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• Identify and mitigate project risks proactively.
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• Provide consultative guidance to clients, ensuring project success beyond execution.
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Collaboration, Leadership & Stakeholder Management

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• Align cross-functional teams and stakeholders to ensure smooth project execution.
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• Identify and resolve project challenges before escalation.
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• Lead by example, fostering accountability and continuous learning.
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• Navigate stakeholder expectations across sponsors, decision-makers, and end-users.
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• Manage multiple projects efficiently, balancing priorities in ambiguous scenarios.
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Continuous Improvement & Emotional Intelligence

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• Maintain a growth mindset, improving processes and methodologies.
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• Foster strong relationships through emotional intelligence and effective communication.
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• Adapt leadership style to evolving project requirements, ensuring sustained team success.
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• 6+ years of experience as a Project Manager, preferably in an Agile environment.
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• Strong understanding of Agile methodologies, including Scrum, Kanban, and Waterfall.
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• Experience managing IT consulting projects, particularly within the SaaS or CRM space.
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• Expertise in SOW management, workload estimation, tracking, and reporting.
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• Hands-on experience with Jira (preferred) or similar tools (Asana, Rally, ClickUp) for project tracking and reporting.
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• Strong stakeholder engagement skills with experience working in a consulting environment.
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• Knowledge of Salesforce or other CRM platforms.
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• Preferred certifications: PMP (strongly preferred), CSM, PMI-ACP, or PSM.
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• Excellent problem-solving skills, adaptability, and a proactive mindset.
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• High emotional intelligence, effective communication, and the ability to manage relationships across various organizational levels.
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Salary Range: $100–$130K annually, final compensation is based on on experience & skills.