Customer Service Specialist
Job Description
Customer Service Specialist II needs 2 years experience
\nCustomer Service Specialist II requires:
\nCustomer service
\nJacksonville, FL /Lewisville, TX
\nMS Office
\nCustomer care, support
\nCustomer Service Specialist II duties:
\nAnswers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
\nProvides outstanding customer service to ensure service levels are achieved and exceeded.
\nResponds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
\nProvides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
\nRefers customers to published materials, secondary sources, or more senior staff.
\nDocuments customer feedback and complaints.
\nProvides a positive customer experience and enhancing relationships between customers and the company.
