Travel Center Customer Service Representative

DUTIES AND RESPONSIBILITIES

Provide excellent customer service. Example: If two employees are on duty and only one is running a cash regis¬ter while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immedi¬ately in order to provide fast and friendly service to the custom¬er.

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• Complete all shift duties as assigned.
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• All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
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• Follow company policies regarding cash control, proper safe operation.
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• Follow correct vendor check-in procedures.
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• Complete all end of shift paperwork.
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• Pay immediate attention to any spill or other hazardous condi¬tion.
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• Other duties may be assigned from time to time by the Store Manager.
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QUALIFICATION REQUIREMENTS

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• Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
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• Pass all required training including alcohol, tobacco, UST and food handler testing.
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• Eighth-grade level math competency in order to make change, complete shift re¬ports, and account for numbers of a variety of products during vendor check-in.
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• Sufficient visual acuity to check identification.
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• Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
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• Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, etc. at least once per shift.
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• Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 degrees up to 30 minutes at a time.
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Performance Indicators:

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• Cash variances.
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• Site standards.
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• Customer service.
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• Commitment to the store and team.
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