Business Development (Healthcare) Manager

About Us:

God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals a client’s severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitians, and all clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of our clients. All of our services are provided at no cost to our clients.

About the Role:

God’s Love We Deliver has partnered within the healthcare field since our inception. The Business Development and Community Partnerships Department establishes partnerships and contracts with organizations that include managed care providers, hospitals, health systems, and community-based organizations.

The Business Development Manager is responsible for leading the team’s efforts to increase the number of healthcare and community partnerships and for increasing the number of clients and members served from existing and new partnerships. This role is essential to contributing to the team’s effort to expand the organization’s visibility regarding the impact that Food Is Medicine and medically tailored home-delivered meals have on healthcare costs and health outcomes. To accomplish these goals, this data-driven role uses research findings, relationship building, outreach, community engagement, and cross-collaboration with all teams at the organization.

We are seeking a mission-driven and strategic individual to execute strategies that further our organization’s thought leadership in the field of Food Is Medicine, establishes philanthropic and healthcare partnerships that supports serving our population, and grows and diversifies revenue.

Please note that this is not a sales job.

Responsibilities:

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• Manage the Business Development and Community Partnerships department to engage with healthcare providers, managed care organizations, community-based organizations, and communities through outreach and engagement efforts that include maintaining current and potential partnerships.
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• Design, plan, and cultivate outreach strategies that further the organization's mission and goals, while aligning with our program-specific critical needs, setting objectives, and creating detailed departmental plans.
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• Build and manage partnership opportunities, considering landscape analysis, using data and metrics to drive decision-making, refine strategies, and report progress to leadership and key stakeholders.
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• Supervise and support staff, volunteers and interns, including hiring, training, and evaluating performance to ensure a high level of productivity and morale.
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• Support engagement, development, research, cultivation, and maintenance of our healthcare and community-based partnerships to facilitate achieving and exceeding the annual revenue objectives.
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• Manage staff to coordinate communications with current and potential partners, including oversight of closed-loop reporting, investigating and escalating any issues, and aiding in the coordination and preparation of materials for partnerships.
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• Manage departmental budgets, including allocating resources wisely, monitoring expenses, and ensuring financial accountability and transparency.
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• Build a strong team through open communication and by collaborating on decision-making responsibilities, encouraging staff to achieve their best work as a trusted leader and mentor.
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• Conduct outreach and engagement with current and potential partners by curating presentations to managed care organizations, healthcare systems, federally qualified health centers, community-based organizations, community groups, and others.
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• Communicate departmental activities, successes, and challenges to the Vice President of Program Development and other key organizational stakeholders as needed, including preparing detailed reports and presentations.
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• Proactively address any issues that arise amongst the organization or its partners, responding timely and effectively to ensure departmental stability and continuity, while engaging in long-term problem solving for best practices.
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• Cross-collaborate across other departments within the organization to ensure a cohesive approach to achieving the organization’s goals.
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• Maintain database of outreach and marketing activities while measuring levels of success and strategizing to improve in areas of greatest need.
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• Participate in advocacy activities that promote funding and policies that support the integration of medically tailored meals into healthcare.
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• Other duties as assigned.
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About You:

Qualifications:

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• Minimum 5 years of progressively responsible experience managing programmatic activities, preferably in a healthcare or social services environment, such as hospitals, physician practices, health insurance (payer) organizations, case management, or social work.
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• Minimum 2 years of experience as a people manager/supervisor.
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• Thorough understanding of project/program management techniques and methods.
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• Background in development of performance evaluation techniques and key performance indicator (KPI) metrics.
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• Analytical mindset with great problem-solving abilities, including expertise in data analysis, reporting, and budgeting.
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• Experience using Microsoft Suite and program management software.
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• Business acumen with a strategic ability, including excellent organizational and leadership skills.
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• Demonstrated agility in managing multiple deadlines, projects, and relationships.
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• Ability to exercise discretion with highly sensitive and confidential information.
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• Excellent oral and written communication skills.
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Preferred:

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• Bachelor’s Degree; graduate degree or advanced designation strongly preferred.
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