Account Manager

Role Overview

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• You'll stabilize the customer lifecycle first, then build a real land-to-expand motion: profiling accounts, mapping where else we could help inside a company we already serve and turning that into Covalent's first account-management playbook. This role reports to the VP of Commercial Strategy & Growth. You'd be joining a small, commercial team, including a fractional strategic-accounts lead and a business development representative, inside a company scaling fast enough that this role will help shape its own org chart within the first year.
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Key Responsibilities

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• Own the customer relationship from quote acceptance onward, serving as the primary point of contact for onboarding and ongoing account health.
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• Partner with Covalent's technical delivery teams, never around them, to keep customers informed and engaged throughout project execution.
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• Build account profiles that map the full scope of a customer's relationship with Covalent, including multiple programs, stakeholders, and buying centers inside a single account.
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• Identify and pursue expansion opportunities within the existing customer base: additional programs, techniques, or departments not yet being served.
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• Flag churn risk early and manage renewal-adjacent conversations on a proactive cadence.
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• Design and run Quarterly Business Reviews for accounts that warrant them.
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• Help to build Covalent's account-management playbook: tiering criteria, account-planning templates, and a repeatable expansion motion.
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• Maintain accurate account and opportunity data in HubSpot as Covalent's single source of truth.
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What Success Looks Like in the First 90 Days:

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• Every active, ICP-fit account has been touched at least once.
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• An expansion-signal log is live and current in HubSpot.
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• At least one multi-program account has a documented account plan, with buying centers mapped and a clear point of view on where to grow.
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• A first draft of Covalent's account-tiering criteria exists, even if it isn't final.
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Why Join Us

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• Work on data-driven problems rooted in real physical measurement systems
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• Influence both scientific workflows and business-facing systems
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• Collaborate across laboratory, software, and operations teams
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• Tackle problems where domain insight is as important as technical skill
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• Grow into deeper technical and domain ownership over time
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Qualifications

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• 3–6 years in customer success, account management, or a growth/expansion role at a technical services, scientific instruments, or analytical testing business.
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• A track record of growing revenue with key accounts.
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• Comfort operating inside a multi-stakeholder account where the buying centers don't naturally talk to each other.
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• Enough scientific fluency to hold a real conversation in a lab setting, without needing to be the scientist in the room.
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• A builder's instinct. This function doesn't exist yet at Covalent, so you'll be building the process as much as running it.
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• Bonus: experience in semiconductor, battery/energy, or advanced-materials market
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