Collision Center - Customer Service Representative

Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.

Hours:

The Collision Center is open during the following hours:

Monday – Friday 8:00 AM – 6:00 PM

Saturday 8:00 AM – 2:00 PM

Duties and Responsibilities:

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• Schedule repair for customers, either in person or over the phone
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• Communicate with customers to determine the nature of their repair needs.
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• Ensure that the required documentation is complete and in compliance with regulations and standards.
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• Photograph the vehicle to support the damage for insurance
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• Update clients with repair progress and status accordingly.
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• Handle telephone inquiries regarding work in progress and appointments.
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• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs
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• Prepare estimates in accordance with Insurance partner and company guidelines.
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• Communicate supplements to customers and insurance companies on the same business day as written.
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• Perform other duties as assigned by the Collision manager.
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Qualifications and Skills:

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• Professional appearance
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• Excellent communication capability
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• Ability to set and achieve targeted goals
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• Ability to thrive in a fast-paced environment with many priorities
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Benefits:

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1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
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2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
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3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
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4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
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5. Sick leave 3 paid days per service year – 100% employer paid.
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6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
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7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.
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Requirements

By submitting your application, you agree to the following:

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• You are at least 18 years old.
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• You have a valid driver's license with an acceptable driving record.
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• You will pass a pre-employment drug screen.
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• You will undergo a background check.
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• You understand that the 401K company match has an annual maximum amount.
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• You understand that earned vacation time is based on the total time of continual employment.
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• If you do not meet all these requirements, your application will not be considered.
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