Chief Operating Officer

Position Overview

We are seeking an experienced, strategic, and execution-focused Chief Operating Officer (COO) to lead operational excellence across a fast-growing promotional products organization. The COO will oversee day-to-day operations, including supply chain, sourcing, fulfillment, warehousing, and technology platforms, while driving scalability, operational efficiency, and profitability.

This executive will partner closely with the CEO and leadership team to build a best-in-class operational platform supporting enterprise clients, e-commerce company stores, onboarding programs, recruiting kits, and branded merchandise initiatives.

Key ResponsibilitiesOperations Leadership

• Provide leadership across Warehouse, E-commerce, Procurement, and Accounting teams.

• Own operational P&L performance and drive margin optimization.

• Align operational strategies with overall business growth objectives.

• Recruit, develop, and mentor operational leaders while building scalable teams.

• Foster a culture of accountability, innovation, ownership, and operational excellence.

• Establish, monitor, and improve KPIs and OKRs across departments.

• Oversee global vendor relationships, sourcing strategies, and rebate programs.

• Manage third-party logistics (3PL) partners and warehouse operations.

• Develop contingency plans and operational risk mitigation strategies.

• Present operational updates, metrics, and recommendations directly to executive leadership.

• Partner with Finance on budgeting, forecasting, pricing strategies, and cost management.

Technology & Process Improvement

• Oversee and optimize business systems, including ERP, WMS, OMS, and e-commerce platforms.

• Drive automation and process improvements to enhance operational efficiency and scalability.

• Improve reporting, operational analytics, and data visibility across all departments.

• Lead digital transformation initiatives and technology implementation projects.

• Manage ERP upgrades, integrations, and system enhancements.

Qualifications

• Minimum of 5 years of warehouse leadership experience, including pick/pack, kitting, and packaging operations.

• Senior leadership experience managing procurement, logistics, warehouse, and e-commerce teams within a promotional products or similar distribution environment.

• Proven track record of scaling operational infrastructure in a growing organization.

• Strong experience implementing and managing cloud-based business systems such as NetSuite, Oracle, or Salesforce.

• Experience implementing or managing an internal Order Management System (OMS).

• Strong financial acumen with ownership of P&L, budgeting, forecasting, pricing strategy, operational cost control, cash flow management, and profitability improvement.

• Excellent leadership, communication, and strategic planning skills.

Compensation & Benefits

• Competitive executive base salary plus performance bonus.

• Equity participation opportunity.

• Health, dental, and vision insurance.

• 401(k) plan.

• Opportunity to lead company-wide operational growth with future executive advancement potential.

Work Arrangement

Hybrid: 3 days onsite and 2 days remote.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.