Customer Svc Rep

Customer Svc Rep requires:

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• High school /GED
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• Ability to stay calm when customers are stressed or upset.
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• -Comfortable using computers.
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• -Experience working with customer support a plus
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• 40 hours weekly, 8-5
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• Customer service
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• Call center
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• Data entry
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• Must have clean background
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Duties:

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• Answer calls concerning Florida scholarships and grants
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  • Respond to customer inquiries via phone, email, live chat, and social media.
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  • Listen to customer concerns and ensure they feel heard and understood.
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  • Handle difficult, frustrated, or angry customers calmly and professionally.
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  • Investigate complaints, troubleshoot problems, and determine appropriate solutions.
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  • Route complex, high-priority issues to supervisors or specialized departments.
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  • Accurately record details of customer interactions, transactions, and actions taken in internal systems.
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