Customer Service Representative

We are looking for a CSR to join our staff & serve America’s Best Pizzas!

As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.

Job Responsibilities include but are not limited to:

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• Greet and welcome customers to the restaurant
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• Take orders, process payments, & customer phone calls
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• Resolve customers’ concerns and answer customers’ questions to your best ability
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• Maintain a positive attitude and calmly respond to customers’ complaints
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• Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
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• Receiving in-the-moment coaching & hands-on training
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• Assisting management with in-store tasks & other daily store duties
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• Prepare customer orders & help with kitchen prep activities
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• Bag, box, wrap, & distribute orders
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• Cleaning, maintaining, & stocking the showroom & kitchen
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• Complying with the rules and regulations of the company
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