Customer Service Representative - Agriculture

Description

SPR Packaging is a leading company in the flexible packaging market. We are growing and expanding our team, looking for dedication, and commitment.

Position Description:

Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain. Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries.

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• Primary point of contact is with U.S. sales representatives.
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• Primary point of contact in Spain is with plant coordinator.
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• Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.
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• Coordination of resolution of any quality questions or issues
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• Reporting and analysis, provide information as required in support of customer.
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• Coordinate with the internal departments to find solutions and resolve matters.
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• Resolve customer complaints via phone, email, or mail.
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• Assist with placement of orders, credits, returns and pickup.
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• Document detailed customer information and other pertinent information
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• Place or cancel orders and coordinate the import process.
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• Utilize SPR systems to communicate order status and shipping information.
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• Work closely with senior customer service personnel to ensure proper customer service is being delivered.
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• Ensure complete customer satisfaction is provided to the best of your ability.
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• Assist in compiling information and reports at the direction of the VP Executive.
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• Perform purchasing duties as required.
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Qualifications

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  Bachelor's degree in business or a related field

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  Experience working in a manufacturing industry is preferred.

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  Import and Export experience is a plus.

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  2 years of customer service experience is required.

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  Bilingual in English and Spanish is a plus.

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  Must be a positive and energetic individual that has the ability to work well with all levels of an organization.

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  Must be willing to work the necessary hours to get the job done.

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  Excellent organizational skills and attention to detail.

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  Excellent communication skills - both written and oral.

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  Ability to work effectively in a fast paced, and dynamic environment.

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  Microsoft Office applications - MS Excel and MS Word

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  Knowledge/use of ERP systems

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