Sales Representative

Job Description:

Job Summary:

The Replacement Sales Representative assesses homeowner needs, develops and presents HVAC comfort solutions to new and existing residential customers.

Essential Duties/Responsibilities*:

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• Generates leads through customer referrals, door hangers and other marketing avenues
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• Recommends solutions and linked to customer objectives
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• Builds rapport with customers by observing and perceiving customer’s interests and emotions
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• Builds sustainable relationships with customers to cultivate future business
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• Presents products and generate lead and sales opportunities to Big Box associates
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• Maintains a closing ratio on technician-generated leads of 70% or higher
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• Maintains a closing ratio on marketed leads of 50% or higher
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• Maintains an average sale price set forth by the brand
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• Performs required surveys on every call
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• Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments
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• Conducts daily activities with the highest level of honesty and integrity and always displays a positive attitude toward fellow Team Members and customers
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• Arrives at all appointments and meetings ahead of schedule
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• Provides 100% satisfaction to each customer
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• Prepares estimates for contracts and proposals
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• Follows-up on sales leads and lists, both self-generated and via other sources
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• Manage multiple opportunities particularly focusing on selling service agreements and new equipment
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• Sell, renew and expand renewable service agreements, to both new and existing customer
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• Follows all company policies and procedures, including but not limited to safety
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• Other duties as assigned
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* Duties may vary by location.

Minimum Requirements:

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• 1+ years’ experience in outside sales
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• High school diploma or GED
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• Proven track record of sales success
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• Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
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• Strong relationship building skills, customer focused and disciplined
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• Strong negotiation and influencing skills
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• Strong presentation skills.
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• Must be able to communicate in English effectively, both verbally and in writing
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• Excellent verbal and written communication skills
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• Valid driver's license required
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• Ability to work overtime with little notice; weekend hours may occasionally be required.
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Preferred Qualifications:

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• 3+ years’ experience in outside sales
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• In-home service agreement sales and estimating experience
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• Knowledge of HVAC equipment
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• Bilingual English/Spanish
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• Completed college coursework
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Additional Knowledge, Skills and Abilities:

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• Consultative and collaborative selling approach
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• Must be organized and able to coordinate a large volume of requests
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• Proactive mindset
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• Must be able to work independently
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• Mechanical aptitude
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• Strong organizational skills, attention to detail and the ability to multi-task
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• Willingness to learn and be a part of a team
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• Positive attitude and a team player
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• Ability to build positive relationships with customers, both internal and external
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• Willingness and ability to work collaboratively with all levels of the organization.
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• Safety mindset and acceptance of a safety culture
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• Related experience may be substituted for education
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Working Conditions:

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• Partial time spent in an office environment
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• Partial time spent in the field in customer homes.
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• Travel by vehicle to and from work locations
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• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE
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Physical Requirements:

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• Must be able to drive and operate a motorized passenger vehicle or forklift
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• Must be able to lift/move up to 50 pounds frequently
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• Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
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• Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
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• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
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• Must be able to adhere to long periods of standing, walking or sitting
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• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
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• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
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• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
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• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
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• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
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Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.