Customer Service Representative

Job Summary

CUSTOMER SERVICE REPRESENTATIVE $20/HOUR

IN-OFFICE POSITION-Cheektowaga, NY

EVENING AND WEEKEND AVAILABILITY REQUIRED

Next Start Date: Monday, September 14th, 2026

Training Schedule: Sunday-Thursday 11:00AM - 7:30PM

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

Responsibilities

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

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• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
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• Representing a Fortune 100 company and being the voice of Spectrum
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• Troubleshooting and resolving technical issues related to cable and video services
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• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
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• Resolving TV inquiries while creating best-in-class customer experiences
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• Working in an open, friendly environment with a supportive, energetic team
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We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

Qualifications

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

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• Education: High school diploma or equivalent
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• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
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• Language: Ability to read, write, speak and understand English
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Preferred Qualifications

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• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
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• Technical Skills: MS Office, computer skills, typing
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• Skills: Communication, organization, time management, multi-tasking, customer service
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• Abilities: Dependable, professional, solution-oriented, results-driven, resilient
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