Customer Service Representative

Customer Service Representative

Position Overview:
\n The Customer Service Representative is vital in delivering exceptional support to our customers, including dealers, distributors, sales reps, and end-users, enhancing our reputation as a leading provider of dental products.

Key Responsibilities:

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• Manage customer inquiries including product info, orders, returns, pricing, and status updates.
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• Support domestic and international customers, coordinate consignment, and assist with international freight.
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• Collaborate with the sales team and provide product and promotional information.
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• Communicate professionally via phone and email, maintaining high performance and customer loyalty.
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• Ensure timely order processing, address stock issues, and assist other departments as needed.
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• On-site position with occasional overtime or weekends.
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Requirements:

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• 2 years in a call center environment.
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• Strong English communication skills (verbal and written).
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• Experience in freight/logistics
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• Familiarity with web-based tools (e.g., ERP, Salesforce, MS Office).
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• Ability to handle different personalities and work in high-pressure environments.
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• High School Diploma or equivalent.
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Skills:

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• Attention to detail, multitasking, and adherence to schedules.
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• Professional attitude and exceptional follow-up skills.
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