Customer Service Representative - Charlotte

Full-time

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

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• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
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• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
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• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
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• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
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• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
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Great Reasons to Work at Vortex

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• Hourly salary based on experience
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• Career Advancement opportunities
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• Positive Work Environment
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• Recognitions and Rewards
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• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
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Work Environment

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• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
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• Position requires you to be available to work in the office at the service center, not remotely
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• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
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• Must have the ability to walk short distances and sit for prolonged periods of time.
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• Noise level is moderate in an office environment.
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• Must be able to lift up to 15 lbs.
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Requirements

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• High school diploma or equivalent; AA/BA preferred.
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• One (1) – three (3) years of customer service experience, or administrative background preferred.
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• Excellent communication and interpersonal skills.
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• Strong problem-solving and decision-making abilities.
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• Attention to detail and accuracy in data entry.
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• Ability to work in a fast-paced environment and able to prioritize tasks.
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• Patience, empathy, and a customer-centric mindset.
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• Ability to work effectively in a team and handle high-stress situations with professionalism.
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• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
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Salary Description
\n $22.75 - $29.00