Customer Service Representative

About the Customer Service Representative Position

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities

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• Maintain a professional and friendly attitude towards customers at all times
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• Communicate with customers through various mediums, including in-person, phone, and web
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• Build relationships with customers to ensure their satisfaction
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• Provide prompt responses to customer inquiries and complaints, assisting to solve issues
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• Maintain records of customer interactions, including sales, comments, and complaints
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• Process orders and forms as needed
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• Keep up-to-date on company offerings to ensure clients get the best products
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Customer Service Representative Requirements

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• [1+] years of Customer Service Representative experience
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• High school diploma
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• Proficient with computers and CRM software
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• Excellent communication skills
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• Superb customer service, time-management, and multitasking skills
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• Must be a team player
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• Must have flexible availability
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