Sales Representative

Description

Primary Responsibilities

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• Build and maintain strong customer relationships by providing exceptional service and support.
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• Prepare, review, and manage customer quotations to deliver accurate, value-driven solutions.
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• Process purchase orders and ensure alignment with approved pricing, specifications, and contractual requirements.
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• Manage sales orders from entry through delivery, ensuring accuracy and timely execution.
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• Communicate proactively with customers regarding order status, pricing, lead times, and other updates.
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• Partner with engineering, operations, logistics, and other internal teams to meet customer needs.
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• Gather customer feedback and identify opportunities to improve service and business processes.
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Job Duties

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• Respond to customer inquiries via phone, email, and other communication channels.
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• Prepare quotations and process customer orders accurately and efficiently.
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• Review purchase orders to ensure compliance with approved quotations and agreements.
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• Monitor open orders and coordinate with internal departments to ensure on-time delivery.
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• Assist customers with product information, pricing, availability, and order updates.
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• Resolve customer concerns and escalate issues as needed to ensure customer satisfaction.
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• Maintain accurate customer and sales information within ERP and CRM systems.
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• Support continuous improvement initiatives that enhance customer experience and operational efficiency.
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• Comply with all company policies, procedures, and HSE requirements.
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Education and Qualifications

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• Bachelor's degree in Business, Marketing, or a related field is a plus.
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• Minimum of 2 years of experience in sales, customer service, customer relations, or commercial operations.
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• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
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• Experience with Oracle ERP, CRM, or CPQ systems is beneficial.
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• Strong communication, interpersonal, and customer service skills.
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• Excellent organizational, problem-solving, and critical-thinking abilities.
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• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
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• Self-motivated with a commitment to delivering exceptional customer service and continuous improvement.
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Veterans Welcome:

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• At NOV Grant Prideco, we value the dedication, discipline, and skills that military veterans bring to the workforce. We proudly welcome veterans to apply and become a part of our team.
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Learn More:

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• To learn more about our business unit, please click this link: https://www.nov.com/about/our-business-units/grant-prideco
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• To learn more about our benefits, please visit our page: https://usbenefits.nov.com/
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