Account Manager

The Account Manager (AM) is responsible for leading small to medium-sized jobs for the assigned client and/or project. The position requires good communication skills and attention to detail, along with the ability to learn from the integrated team what constitutes smart strategy and good work. AMs should have a solid understanding of basic marketing tactics and the way an agency works. They should demonstrate a desire to understand their clients’ business and the agency’s profitability model.

RESPONSIBILITIES

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• Responsible for mastering basic agency processes, developing positive client relationships and developing strong relationships with the integrated team
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• Responsible for sharing relevant industry and competitive updates
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• Lead internal communication and collaboration across departments
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• Set expectations for each team member and project
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• Establish clear deliverables and timelines to ensure team alignment
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• Keep Project Management informed on project process and details
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• Manage up to Supervisors to keep leadership informed on important client and internal team updates
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• Demonstrate the ability to understand the client’s business to evaluate work based on strategy and objectives.
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• Earn and maintain a positive relationship with junior members of the client team to further agency partnership and execute tactical work.
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• Develop ability to think critically in the development of new work in order to prepare for client feedback or technical roadblocks.
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• Master basics of agency and client processes within day-to-day workflow.
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• Act as financial stewards by managing media, production, out-of-scope project and service fee budgets and billing.
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• Support team in execution and strategy of integrated creative campaigns across all touchpoints, including Display, OOH, Broadcast, Social, Search, Online Video, Print & POP
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• Serve as a role model and mentor to Account Assistants
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QUALIFICATIONS

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• Bachelor’s Degree (BA or BS) required
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• Strong verbal and written communication skills
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• Ability to effectively collaborate with different people and work styles
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• Experience executing administrative and tactical account work and ability to mentor Assistants in performing those duties
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• 2-3 years experience in advertising, marketing or related field
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• Experience leading tactical projects including promotional or routine monthly campaigns
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• Demonstrated success managing projects, schedules and client deadlines
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• Working knowledge of agency departments’ capabilities and processes (social, media planning and buying, analytics, etc.)
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• Basic presentation skills
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• Ability to learn project management and reporting tools
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