Customer Service Representative

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

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• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
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• Opens customer accounts by recording account information.
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• Maintains customer records by updating account information.
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• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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• Maintains financial accounts by processing customer adjustments.
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• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
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• Prepares product or service reports by collecting and analyzing customer information.
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• Contributes to team effort by accomplishing related results as needed.
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Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

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