Customer Service Representative - Onsite

Pay rate: $12/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

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  Are you energetic, enthusiastic with an engaging personality?

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  Are you driven to deliver effective results while providing excellent customer service?

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  Do you have extraordinary communication skills?

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What’s in it for YOU?

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  Paid Training

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  Medical, Dental, and Vision Insurance

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  Paid Time Off

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  Employee Discounts

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  Full-time, non-seasonal

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  Career Advancement

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Responsibilities:

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• Provide information about SNAP EBT transactions to customers
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  Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

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  Maintain a thorough understanding of products, services and policies to effectively assist customers

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  Accurately document customer interactions and transactions across all tools/platforms

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  Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

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  Strive to exceed customer satisfaction goals and performance metrics

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  Continuously seek opportunities to improve the customer experience and streamline processes

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  Stay updated on product knowledge and industry trends to better assist customers

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  Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

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What We Look for in a Candidate:

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  Must be 18 years of age or older

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  High School Diploma or equivalent

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  Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

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  Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

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  Superb attendance, so you can be there when our customers need us

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All job offers are contingent upon:

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  Completion of drug screen

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  Completion of background check

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  Completion of fingerprints

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