Client Service Representative

Bishop & Company is seeking candidates for a Client Service Representative opportunity with a health service organization in Aiea, HI.

Client Service Representative

Summary: Promotes positive company relationships through prompt, accurate, and courteous resolutions of all telephone and other inquiries. Identifies pre-analytical as well as post-analytical problems that may adversely affect performance and/or results, and notifies the appropriate department supervisor/manager and/or client. Performs clerical activities and responds to requests for services. Discusses and recommends to management any activities affecting department.

Position Details:

• Responds to and resolves inquiries and requests via telephone, email, fax, in writing or in person.
• Receives requests for services and dispatches as needed.
• Reviews, reads off results, prints and distributes reports.
• Works with all departments regarding additions and cancellations.
• Researches problems/concerns and relays information as appropriate.
• Troubleshoots and or coordinates resolutions as applicable.
• Notifies Marketing and/or department management teams of system problems when indicated.
• Enters orders received into System.
• Maintains and monitors the department user interface (UI) as assigned.

Requirements:

• Associate degree from an accredited college or university (High School diploma plus two (2) years customer service or work with public experience may substitute for an Associate degree).
• Proficient in Microsoft Office or similar software.
• Two (2) years patient care, customer service or equivalent public contact experience

Additional Information:

• Temporary, Full-Time, On-site, through 12/31/2026
• Hours: Must primarily be available for five 8-hour shifts Monday through Friday from 7:00 am – 6:00 pm, including rotating Saturdays and holidays. Initial training will occur Monday through Friday.
• Location: Aiea, HI
• Pay: $19.50/hr.
• Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/

***No relocation, In-state applicants only. Must be available to interview immediately. ***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran