Parts Customer Care Rep

Job Posting External

Job Duties

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• Answer and process incoming parts calls from customers and service technicians.
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• Pull orders, receive and put up stock.
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• Order parts and develop relationships with Crown factory and outside vendors.
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• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
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• Maintain direct contact with current and prospective customers.
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• Prepare customer quotes.
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• Process paperwork.
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• Inventory control to include cycle counts of stockroom, vans and customer consignments.
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Minimum Qualifications

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• High school diploma or equivalent
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• Valid driver's license and good driving record
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Preferred Qualifications

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• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
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• Parts or inventory control experience and lift truck industry experience preferred
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• Ability to work in a team environment
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Competitive Wages. The anticipated starting pay range for the position is $25.00 to $28.00/hour, but is commensurate with skills and related experience,