Customer Support Specialist - Automotive/EV

Customer Support Specialist - Automotive / EV

Hybrid | Chicago, IL | $20-$24/hour | Full-Time

Do you enjoy helping customers, solving problems, and working with automotive or electric vehicle products?

Labelmaster is looking for a Customer Support Specialist to support customers purchasing specialized vehicle safety and compliance products. You'll work with customers, sales, operations, and logistics to ensure orders are processed accurately while delivering an outstanding customer experience.

This position is ideal for someone with customer service experience who enjoys learning technical products and working in a fast-paced environment.

What You'll Do

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• Assist customers by phone and email
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• Process customer orders accurately
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• Answer questions regarding products, pricing, and availability
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• Help customers identify compatible products for specific vehicles
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• Track and resolve customer issues
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• Escalate complex inquiries when needed
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• Work with Sales, Operations, Logistics, Marketing, and Product teams
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• Maintain customer information in CRM
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• Meet customer service and response time goals
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• Support continuous improvement initiatives
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Required Qualifications

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• 1+ years of customer service experience
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• Experience using CRM software
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• Strong data entry and computer skills
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• Microsoft Office experience
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• Excellent communication skills
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• Strong attention to detail
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• Ability to multitask in a fast-paced environment
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Preferred Qualifications

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• Automotive parts experience
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• EV industry experience
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• Order processing experience
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• ERP or Dynamics 365 experience
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• Product support experience
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• Call center or customer support experience
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Why Join Labelmaster?

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• Hybrid work schedule
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• Monday-Friday schedule
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• Competitive hourly pay ($20-$24)
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• Comprehensive benefits
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• 401(k) with company match
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• Paid holidays and PTO
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• Stable, growing company
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• Collaborative team environment
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EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing [email protected].

Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Acknowledgements & Consent

American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:

Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and

Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.

I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.

I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.

I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so.

If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300