Customer Service Representative - Background Specialist

Position Level: Entry level - IN OFFICE POSITION

Employment Type: Full-time, Internship (M-F 8:00am-5:00pm or 8:30am-5:30pm)

Industry: Background Screening

Website: https://www.thecolegroup.com/

The Cole Group provides assistance to applicants who are seeking a job, and to companies who seek the best possible applicant for that job. We work with and provide services to applicants and companies coast to coast.

Responsibilities

\n
• Answer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process
\n
• Engage with pre-employment applicants via text, email, and phone
\n
• Escalate top priority, critical issues to the appropriate department
\n
• Occasionally makes outbound calls to pre-employment applicants providing instructional information
\n

Requirements

\n
• Excellent verbal and written communication skills
\n
• Detail oriented
\n
• Ability to work independently
\n
• Strong customer service skills with the ability to resolve issues
\n
• Ability to multitask and have great organizational skills
\n
• Ability to work in a fast-paced environment
\n

Benefits

\n
• Potential bonuses of over $7,000 annually
\n
• 401K Plan
\n
• Major Medical insurance provided
\n
• Paid Vacation / Paid Holidays
\n
• Overtime possible
\n
• Catered lunches throughout the year
\n

Location/Hourly Rate

\n
• Houston, TX (near 290 and Dacoma)
\n
• Dependent on experience/education
\n