Veterinary Customer Service Representative - Glendale

Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team!

Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.

What the job entails:

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• Facilitating member appointments
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• Working closely with technology
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• Acting as a liaison between our in clinic team, and our clients
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• Ensuring clinic cleanliness
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• Staying active, to include moving and lifting packages of varying weight
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• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
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• Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
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• Identifying local marketing opportunities to drive regional membership growth
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• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
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Why you'd be a great fit:

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• Exceptional verbal and written communication skills
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• Passion for customer service
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• Strong work ethic with an emphasis on organization
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• Adaptability and open-mindedness
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• Team player mentality and a friendly disposition
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• Ability to anticipate the needs of veterinarians and paraprofessionals
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• Willingness to grow and adapt
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• Inclination to embrace change and work together to build an optimal solution for all
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What you can expect from us:

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• Excellent medical, vision, & dental coverage with various options to choose from
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• 401k savings plan with a company match
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• Flexible time off & paid parental leave
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• Free membership to Modern Animal for your pets and discounts on extra services
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• Continuing education allowance
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• Uniform allowance
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• Access to behavioral and mental health services through Spring Health
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• A collaborative team who has your back and will welcome you as part of our pack
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The pay range for this position is $19 - $21 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.