Customer Service Representative
Job Description
Responsibilities
\nRole and Responsibilities
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Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
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Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
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Respond to customer requests for information concerning order tracking, order expediting and product availability.
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Perform order entry at both sales invoicing level and request for products from supply plants.
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Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
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Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
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Process all necessary paperwork for the daily operation of the sales center as required.
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Delivery responsibilities as required. Including driver qualified (valid license).
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Assist in unloading and loading vendor and customer vehicles.
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Monitor completion of daily customer LTL shipment including UPS.
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Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
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Other duties as assigned.
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Qualifications
\nQualifications
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1-3 years Customer Service experience, door industry preferred.
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Attention to detail and problem solving.
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Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
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Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
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Basic math skills required.
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Willingness to learn product and processes.
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Education
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High School Diploma or GED
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Physical / Work Environment Requirements
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Ability to stand for long periods of time in a non-climate controlled environment.
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Ability to lift up to 50 pounds.
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DISCLAIMER
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All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an “at will” employment relationship.
