Customer Service Representative
Job Description
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\nThis is the perfect opportunity for a stay-at-home parent college student, retiree, or anyone looking to earn an income in a flexible way!
\nGeneral Purpose
\nAnswer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
\n\nMain Job Tasks and Responsibilities
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Answer calls and respond to emails
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Handle customer inquiries both telephonically and by email
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Research required information using available resources
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Manage and resolve customer complaints
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Provide customers with product and service information
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Enter new customer information into system
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Update existing customer information
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Process orders, forms and applications
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Identify and escalate priority issues
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Route calls to appropriate resource
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Follow up customer calls where necessary
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Document all call information according to standard operating procedures (when necessary)
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Education and Experience
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High school diploma or equivalent
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Proficient in relevant computer applications
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Required language proficiency
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Knowledge of customer service principles and practices
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Some experience in a call center or customer service environment is helpful
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Good data entry and typing skills
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Key Competencies
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Verbal and written communication skills
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Listening skills
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Problem analysis and problem solving
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Able to work with little supervision
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Able to work a minimum of 15 hours per week (some weekend hours may be required)
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Must be able to maintain good Commitment Adherence (attendance) above 90%
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Customer service orientation
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Organizational skills
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Attention to detail
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Judgment
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Adaptability
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Resilience
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