Patient Account Representative

Patient Account Representative / Arbitration Specialist (Hybrid)

Location: Red Bank, NJ (Hybrid - 2-3 days onsite per week)
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Hours: Full-time, 40 hours/week
Pay: $25.00-$28.00/hour
Employment Type: Contract-to-Hire

Position Overview

We are seeking a detail-oriented Patient Account Representative / Arbitration Specialist to join a growing revenue cycle team. This role focuses on backend financial operations, including account reconciliation, payment processing, invoicing, and arbitration support. The ideal candidate has experience in medical billing, revenue cycle, or healthcare finance and is highly skilled in analyzing complex payment data while maintaining exceptional accuracy.

Required Qualifications

• Experience in medical billing, revenue cycle, patient accounts, healthcare finance field.
• Working knowledge of the No Surprises Act (NSA), including Quality Payment Amount (QPA) payments and surprise billing-related claims.
• Advanced proficiency in Microsoft Excel.
• Strong mathematical aptitude and ability to work with complex financial data.
• Exceptional attention to detail with experience balancing accounts and identifying discrepancies.
• Strong organizational skills with the ability to manage high-volume transactions.
• Excellent communication skills and ability to collaborate with multiple stakeholders.

Preferred Qualifications

• Experience with Independent Dispute Resolution (IDR) or healthcare arbitration processes.
• Familiarity with out-of-network claims and surgical billing.
• Experience working in a high-volume healthcare payment environment.
• Understanding of revenue cycle workflows and payment reconciliation processes.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?