Customer Service Rep (Part-Time)

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.

Key Responsibilities & Duties:

This position is part-time.

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• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
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• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.
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• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.
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• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.
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• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.
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• Follow up with customers throughout the resolution process to ensure satisfaction.
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• Route calls to the appropriate department when necessary, ensuring a seamless customer experience.
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• Assist in generating sales and upselling opportunities based on inbound customer inquiries.
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• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.
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• Ensure consistent communication between the company and customers to foster strong relationships.
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• Perform data entry, process cancellations, credits, and invoicing as needed.
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• Support additional call center functions and assume other duties as assigned.
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Qualifications & Skills:

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  Strong verbal and written communication skills with the ability to convey information clearly and professionally.

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  Previous customer service experience in a call center environment.

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  Bilingual in English & Spanish is a plus.

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  Ability to multi-task in a fast-paced, high-volume environment.

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  Strong problem-solving and conflict resolution skills.

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  Attention to detail and ability to work under frequent interruptions.

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  Experience using CRM systems and data entry tools.

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  Sound knowledge of customer service principles and best practices.

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  Ability to work independently and as part of a team.

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  High School diploma or equivalent required.

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Work Environment & Physical Requirements:

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  Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.

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  Occasional lifting and moving up to 50 lbs. may be .

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  Fast-paced environment with frequent customer interactions and problem resolution.

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Benefits & Compensation:

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• 401(k) with company match
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Compensation: $21.00/hour