Virtual Customer Service Representative

What you will do

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• Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
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• Assisting with website or application related issues in regards to accessing their benefits.
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• Answering questions regarding products or services the customer may have.
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• Assisting the customer with enrolling in their benefits plan through their employer.
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• ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
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• Transferring data from documents into the client's system.
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• Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
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• Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.
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To qualify

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• You must have a high school diploma or equivalent.
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• At least 1 year of call center experience OR 2 years of customer service experience
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• Must have strong computer navigation and organizational skills.
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• e will pay you to complete online training, but you must commit to attending 100%, no missed time
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• Be able to complete and pass a background check
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TECHNICAL REQUIREMENTS

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• Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
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• Operation system: Windows 10
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• Mac Computers are not compatible.
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• Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
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• RAM: 8GB or better
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• Hard Drive: 256 SSD or better
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• All peripherals must be wired
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• Must have reliable high-speed internet
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• 20MB download minimum
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• 10MB upload minimum
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• SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
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• For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
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• We do require that you have an active, functioning webcam for training and meetings.
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• A second monitor/screen is required.
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The Details

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• The pay rate once you reach production is $17 per hour
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• This is a Full-Time position, part time hours are not available
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• Training is paid at $15.25 an hour
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• Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
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• This is a fully remote position, 100% work from home
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Job Type: Full-time

Pay: $17.00 per hour

Benefits:

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• 401(k)
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• Dental insurance
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• Health insurance
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• On-the-job training
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• Paid time off
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• Referral program
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• Vision insurance
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• Work from home
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Experience level:

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• 1 year
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Shift:

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• 8 hour shift
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Work setting:

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• Remote
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Work Location: Remote