Required Skills & Experience
Must Haves:
Customer service & Call Center experience
Longevity in roles
Computer savvy, comfortable navigating between different software
Coachable
Critical thinking, good instincts, adaptable
Job Description
Day to Day:
Scheduling for GI appointments: commonly colonoscopy
Environment: cubical setting
Each call lasting 3:30-5 minutes
Training: 1 on 1 with a current employee for the first few weeks
Metrics: QA, monitored calls, constructive criticism, handle time and accuracy
Highly structured environment and metrics based (notified for breaks- they get two 15-minute breaks and half hour lunch)
