Customer Service Representative

Job Description

Customer Service Representative

Job Summary

Seeking a dedicated and organized Customer Service Representative to join a team. This role is ideal for someone who thrives in a business-casual, non-micromanaged environment and is eager to grow within a well-established company. The position involves supporting accounts ranging from 1 to 250 trucks, ensuring accuracy in paperwork, quoting, and database management.

Compensation Package

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• Base Salary: $40,000 - $45,000 annually
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• Total Compensation: $55,000 - $60,000 annually (including monthly incentives based on book of business)
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• Benefits:\n
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  • Employee stock purchase program
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  • Comprehensive training and licensing support (P&C license covered by the company)
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  • Limited travel covered by the company
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Responsibilities

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• Review and process paperwork from producers.
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• Bind policies and ensure database accuracy.
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• Handle applications, quotes, and proof of insurance issuance.
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• Collaborate with finance and accounting teams.
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• Utilize AMS and EPIC software for daily operations.
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• Support accounts ranging from 1 to 250 trucks.
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• Maintain a paperless workflow using e-pay systems.
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Qualifications/Requirements

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• Education: High school diploma or GED required.
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• Experience: No prior insurance experience required; candidates from carrier or captive backgrounds are welcome.
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• Licensing: Willingness to obtain a P&C license within 60 days of employment (company-sponsored).
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• Technical Skills: Familiarity with AMS and EPIC software preferred.
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• Soft Skills:\n
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  • Dedication to excellence.
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  • Strong organizational skills.
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  • Driven and motivated to succeed.
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