Customer Service Representative - Inbound/Outbound Specialist

Customer Service Representative

\n About the position:

\n Compensation: $19.00 an hour, plus bi-weekly bonus

Key Responsibilities:

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• Make outbound calls to homeowners from a provided list
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• Introduce our tree care services in a friendly and informative way
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• Explain the benefits of a free tree evaluation
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• Schedule appointments for certified arborists to visit and assess customers’ trees
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• Answer basic questions and handle any initial concerns
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• Maintain accurate records of calls and customer responses
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\n Qualifications:

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• High school diploma or equivalent
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• Strong communication skills and a confident phone presence
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• Positive attitude and a customer-first mindset
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• Ability to handle rejection professionally and stay motivated
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• Comfortable working with call scripts and customer tracking tools
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• Previous customer service or sales experience is a plus, but not required
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• Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)
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• Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona
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\n Perks:

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• Paid training
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• Supportive team environment
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• Opportunities for growth and bonuses based on performance
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\n Benefits:

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• Medical Insurance
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• Dental Insurance
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• Paid Company Holidays
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• One Week Paid Time Off
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• 401k
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\n About Valley Tree Care
\n Valley Tree Care is a family of dedicated tree care experts in the Phoenix Arizona Valley. Our rich roots span across 27 years and 3 generations. Richard S. Schmidt, a retired electrician, planted the seed when he began offering the service of applying granular to the trees in his surrounding neighborhoods in 1996. His eldest son, Richard H. Schmidt took over the family business in 1999, and continued to nurture it, providing fertilization services throughout the Valley. His eldest son, Richard H. Schmidt II, stepped into his role in the Valley Tree family in 2015 and took over the family business and tradition. He applied a dedication to the past, and a vision for the future to branch out into the full spectrum plant health care and tree maintenance company that we are today.
\n Every day the Valley Tree family uses our scientific approach and dedication to service to provide the highest quality care to our customers by providing the highest quality care to the trees we are entrusted with. We are empowered by the history of a man who planted the seed which grew into a great tree, the fruits of which he never would see. We are invigorated by a dedication to observation and innovation.